We provide world-class technical support to help you get the most out of your investment.

TECHNICAL SUPPORT AND MAINTENANCE
Exeter provides ongoing software support for our custom-built systems, application software and bolt-on products. Our technical support team covers issue resolution and assistance during deployment, and provides post-implementation maintenance.

We can also introduce you to J.D. Edwards' support offerings, which include Web-based knowledge bases, extensive electronic self-help tools, proactive communication and Web discussion groups.

EDUCATION AND TRAINING
Our partnership with J.D. Edwards enables:

• Technical and Business Process Application Training – training for the initial set-up and configuration of your software, as well as modification, enhancement and customizations to optimize your business processes.
• User Documentation and Training – designed to fully document your software solution and to educate employees on how to use the software to perform their daily jobs.

Training is available to support the following J.D. Edwards 5 product lines: Enterprise Resource Planning, Customer Relationship Management, Supply Chain Management, Supplier Relationship Management, Collaboration and Integration, and Tools and Technology.

QUEST, J.D. EDWARDS USERS GROUP
Research indicates that software customers—application users and technical staff alike—are more efficient and satisfied with their software when they have a support network of other users. J.D. Edwards' customers have created one of the largest user networks in the world, Quest. This independent organization hosts FOCUS, a global user conference, as well as many other educational events and networking activities.

If you are a prospective Exeter client, we believe the presence of a strong user group should be a factor in your decision-making process. Being part of an active user group is an important and beneficial step in any post-implementation success strategy.